24/7/365 Emergency Heat Pump
Repair in Burlington, ON
No heat on the coldest night of the year. No cooling in a July heatwave. A heat pump frozen solid and locked down.
Whatever the failure, Burlington Heating and Cooling puts a certified technician on your doorstep, day or night — with a fixed-price quote before any work ever begins.
Whatever the failure, Burlington Heating and Cooling puts a certified technician on your doorstep, day or night — with a fixed-price quote before any work ever begins.
Prefer to dial direct? (289) 812-7854 — a live local dispatcher answers, any hour, any day.
5-Star Emergency Support
Response Under 2 Hrs*
Live Dispatcher, Not Voicemail
Upfront Pricing, Always
Licensed & Insured
Is This an Emergency?
Quick Symptom Check: What’s Happening Right Now?
If you’re seeing any of the three situations below, don’t wait it out overnight or through the weekend — these are the failures that get worse fast, and our dispatch line is staffed around the clock to respond.
🛑
Complete Loss of Heat or Cooling
Your heat pump has stopped producing warm or cool air entirely and indoor temperatures are already dropping or climbing. This is especially urgent with infants, elderly family members, or medical equipment in the home.
Call Immediately
🧊
Severe Outdoor Ice Lockouts
The outdoor unit is completely encased in thick ice and the system has shut itself down. Chipping at it yourself risks damaging the coils and fins — this needs a proper defrost, not a hammer.
Call — Don’t Chip the Ice
🔥
Loud Noises or Burning Odors
Grinding, buzzing, or a burning smell from the indoor or outdoor unit can mean an electrical fault or a failing compressor. Shut the system off at the breaker and get a technician out before it’s turned back on.
Shut Off Power & Call Now
Recognize any of these? Don’t wait until morning. 📞 (289) 812-7854
Licensed, Insured & Bonded Burlington HVAC Operators
Every emergency call is handled by a fully registered, insured, and bonded Burlington HVAC business — credentials you can verify before a technician ever steps into your home. Our team is TSSA registered, WSIB compliant, and factory-trained on every major heat pump brand we dispatch on.
✅ TSSA Registered
✅ WSIB Covered
🎓
✅ Factory-Trained Techs
🔒
✅ Bonded & Insured
Emergency Parts & Service for All Major Makes & Models
Heating & Cooling
HVAC Systems
Heating & Cooling
AC & Heat Pumps
HVAC Systems
Heating & Cooling
Heat Pumps
HVAC Systems
Rheem
Heating & Cooling
Daikin
Heat Pumps
Bryant
HVAC Systems
Transparent Pricing
Upfront Emergency Pricing — No After-Hours Traps
A lot of emergency callouts come with surprise fees once the technician is already in your driveway. Ours don’t. Here’s exactly what a diagnostic visit costs, before you ever pick up the phone.
| Diagnostic Tier | Fee | When It Applies |
|---|---|---|
| Standard Hours Diagnostic | Starting from $99 | Monday–Friday, 8:00 AM–6:00 PM. Full system inspection, pressure check, and electrical test. |
| After-Hours, Weekend & Holiday Emergency Diagnostic | Starting from $149 | Nights, weekends, and statutory holidays. Same full diagnostic, dispatched immediately, any hour. |
✅ We provide a guaranteed, flat-rate repair quote before any work begins, so you never see hidden charges or surprise fees on your final invoice.
The First 30 Minutes
What Our Technician Does the Moment They Arrive
Every emergency call follows the same disciplined process, so your system gets stabilized safely — even if a full repair has to wait for a part.
1
Safety Isolation & Power Check
Before touching anything, we isolate electrical hazards and check breakers, disconnects, and wiring to rule out fire or shock risk.
2
Full Diagnostic Scan
Pressure test, electrical scan, and a check of the reversing valve and defrost controls pinpoint the exact cause of the failure.
3
Stabilize & Restore
Most common failures are repaired on the spot from our stocked truck. If a part must be ordered, we place your system into a safe operating mode until it arrives.
Local Climate
Burlington-Specific Emergency Challenges, Solved
Living this close to Lake Ontario creates a specific failure pattern our technicians see every winter — and we’ve built our emergency response around it.
🌊 The Burlington Emergency
Sudden lake-effect freezing rain rolling off Lake Ontario can encase an outdoor heat pump’s coils in solid ice within hours. On the coldest nights of the year, this triggers an automatic system lockdown — right when you need heat the most.
🛠️ Our Solution
Every emergency truck carries specialized ice-defrost diagnostic tools and heavy-duty sensors built for exactly this. Our technicians safely clear ice locks, re-program reversing valves as needed, and bring your heat back online without damaging the coils or fins.
Why Burlington Trusts Our Emergency Team
Why Choose Us for Emergency Heat Pump Repair
Live Operators 24/7
A real local dispatcher answers your call — day, night, weekend, or holiday. No automated voicemail loops when you’re stuck without heat.
Locally Stationed Techs
Our technicians are stationed in and around Burlington, not dispatched from across the region — which is exactly how we keep response times short.
Fully-Stocked Trucks
Every emergency vehicle carries a mobile warehouse of common parts, so most repairs are completed in a single visit, not a second appointment.
100% Satisfaction Guarantee
If an emergency repair doesn’t hold, we come back and make it right at no charge — backed in writing, every time.
Our Process
How Emergency Service Works
1
Call or Click
Reach a live local dispatcher instantly by phone, or request service online — either way, we start dispatching immediately.
2
Real-Time Tracking
You’ll receive an ETA and a text alert the moment your technician is en route to your home.
3
System Restored
Your heat pump is diagnosed, fixed, and tested — backed by a flat-rate guarantee agreed to before we start.
Flexible Financing
Flexible Financing for Unexpected Repairs & Service
While standard diagnostic fees are highly affordable, we offer flexible financing options just in case our technicians discover a major component failure — ensuring your Burlington home stays comfortable without breaking your budget.
💳
Low Monthly Payments
Spread the cost of a major emergency repair over 12 to 60 months instead of paying it all at once.
⚡
OAC — Fast Digital Approval
Secure a decision in about 2 minutes, processed right from your technician’s tablet on-site.
🔄
Emergency System Upgrades
If our emergency diagnostics reveal your old equipment is completely broken beyond repair, seamlessly roll your costs into an efficient system replacement. Combine your financing with active Ontario Energy Rebates and Enbridge utility programs for up to $7,500 in total conversion savings.
Backed in Writing
Our Emergency Repair Warranty & Guarantees
🔥
Our Core Local Service Guarantee
The Burlington No-Heat Emergency Guarantee
If your heat pump system fails during a severe winter freeze and our dispatched technician cannot successfully repair the fault or provide temporary backup heating solutions within 4 hours of arrival on-site, your emergency diagnostic fee is 100% FREE. No questions asked.
🛡️
1-Year Parts & Labour Guarantee
Every component we install and every repair we perform on an emergency call is covered for a full year — parts and labour both.
💰
Fixed-Price Promise
The quote you approve before we start work is the number on your invoice. No hidden after-hours markups, no surprise line items.
✅
Satisfaction Guarantee
Not satisfied within 48 hours of an emergency repair? We’ll come back and re-diagnose at no charge.
Service Areas
Emergency Dispatch in Burlington
Our emergency technicians are stationed for rapid response across every Burlington neighbourhood, including:
Don’t see your neighbourhood? We provide rapid emergency dispatch across Oakville, Hamilton, and the surrounding
Halton region too. Call us now to verify truck availability in your area
Halton region too. Call us now to verify truck availability in your area
Common Questions
Emergency Repair FAQ
Still have questions? Call us — a live dispatcher is standing by.
(289) 812-7854
Mon–Sun | 24/7 Emergency
Do you charge extra for emergency calls on holidays or weekends?
Yes — after-hours, weekend, and holiday emergency calls carry a $149 diagnostic fee versus $99 during standard business hours. That’s the only difference. There’s no hidden overtime surcharge added later, and you’ll always see the number in writing before we begin.
What should I do to protect my system while waiting for the technician to arrive?
Turn the system off at the breaker if you smell burning or hear grinding — don’t run it. If the outdoor unit is iced over, leave it alone rather than chipping at the coils. Clear snow or debris from around the unit if it’s safe to do so, and keep an eye on indoor temperatures, especially in rooms with young children, seniors, or medical equipment.
Will you be able to fix my heat pump tonight, or will I have to wait for parts?
Most common emergency failures — ice lockouts, electrical faults, capacitor issues, refrigerant leaks — are repaired on the spot from parts stocked directly on our trucks. In the rare case a specialty part needs to be ordered, we’ll place your system into a safe operating mode and get the part rushed in as fast as possible.
Don’t Stay in the Cold.
Speak to a live Burlington HVAC specialist right now — no voicemail, no waiting until morning.